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Shipping & Returns

 

Return Policy

 

Shipping and Returns :

130 Choir Lane

Westbury, NY 11590

 

Please Read Before Returning Merchandise

 

You must contact us in advance to return an item.

 

  • No Returns over 30 days from the original invoice date will be accepted. Once your RMA has been issued, it will expire if the part is not returned to us within 14 days.
  • MakoaScooters reserves the right to deny a return on items damaged by the customer during installation or during return shipping
  • We cannot accept returns for merchandise damaged during shipping to the customer. If you happen to receive damaged product from the freight carrier, save all packaging materials and call or EmailUS immediately in order to get the claim process started
  • The following items are not acceptable for return: All High-Performance Parts, Electrical Items (Battery Chargers, Controllers, CDIs, Regulators, etc.), Items Sold By The Foot, Tools, Engines, Special Orders, Manuals, Books, Oils/Chemicals (consumables) or any Used Parts


You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

Warranty

 

Stock Parts: Are under warranty for 30 days from manufacturers defects with the following exceptions. Electric scooter controllers are not under warranty or returnable due to the nature of electronics and the potential for damage during installation. 

 

Performance Parts: We do not warranty any of these items or sell/approve for street use. Performance items come with the original manufacturers warranty against factory defects.

 

Tools: We do not warranty tools.

 

Manufacturer Warranties: After the Makoa Scooters 30 day standard warranty period, Makoa Scooters is not responsible for any shipping costs incurred on valid manufacturer warranty claims; the customer assumes full shipping responsibility.

 

Manuals and Books: We do not warranty any manuals, books or publications of any kind.

 

Engines: Makoa Scooters has a no-return policy on all engines, barring manufacture defect or shipping damage.

 

International Orders: Makoa Scooters does not cover freight charges on international warranty orders.

 


Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

**** No RETURNS on SALE Items ****

 

Makoa Scooters reserves the right to change prices for products at any time without prior notice.

 

Makoa Scooters reserves the right to change the terms and conditions of sale at any time.

 

Contact Us Via Email: info@makoascooters.com

 


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